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Soulclick Services

How we support you

Our SaaS platform takes care of many things for you – Our SLAs include licenses, hosting, updates, backups and much more.

  • Support via phone, email or ticketing
  • Qualified service team in Switzerland
  • Direct booking of services in the manager
  • 24/7 availability upon request

Service Level Agreements

Your 360° carefree package for operations

Basic

CHF 225.– / month

Entry-level package for small and mid-sized charities with basic services.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 24h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Resolution time 48h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Guaranteed availability 99.5%
  • Optional Services
  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)
  • Included Extras
  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
more

Medium

CHF 440.– / month

Service package for medium-sized NGOs, including personal support.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 8h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Resolution time 24h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Guaranteed availability 99.7%
  • Optional Services
  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)
  • Included Extras
  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
  • 60 min. support / mt.
more

Pro

CHF 720.– / month

Full-Service package with enhanced support for large donation volumes.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 4h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Resolution time 8h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Guaranteed availability 99.7%
  • Optional Services
  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)
  • Included Extras
  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
  • 90 min. support / mt.
  • Extended support of integrations
more

Basic

CHF 285.– / month

Entry-level package for small and mid-sized charities with basic services.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 24h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Resolution time 48h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Guaranteed availability 99.5%
  • Optional Services
  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)
  • Included Extras
  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
more

Medium

CHF 520.– / month

Service package for medium-sized NGOs, including personal support.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 8h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Resolution time 24h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Guaranteed availability 99.7%
  • Optional Services
  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)
  • Included Extras
  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
  • 60 min. support / mt.
more

Pro

CHF 870.– / month

Full-Service package with enhanced support for large donation volumes.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 4h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Resolution time 8h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Guaranteed availability 99.7%
  • Optional Services
  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)
  • Included Extras
  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
  • 90 min. support / mt.
  • Extended support of integrations
more

Basic

CHF 375.– / month

Entry-level package for small and mid-sized charities with basic services.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 24h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Resolution time 48h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Guaranteed availability 99.5%
  • Optional Services
  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)
  • Included Extras
  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
more

Medium

CHF 620.– / month

Service package for medium-sized NGOs, including personal support.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 8h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Resolution time 24h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Guaranteed availability 99.7%
  • Optional Services
  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)
  • Included Extras
  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
  • 60 min. support / mt.
more

Pro

CHF 1'075.– / month

Full-Service package with enhanced support for large donation volumes.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 4h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Resolution time 8h (Mo - Fr: 9 a.m. - 17 p.m. MET)
  • Guaranteed availability 99.7%
  • Optional Services
  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)
  • Included Extras
  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
  • 90 min. support / mt.
  • Extended support of integrations
more

Individual service packages

You've got additional wishes in terms of support, counselling or trainings which aren't included in our standard SLAs? Please contact us for a tailor-made offer!

Book a call

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Optionale Services

Marketing Automation

Soulclick's Automation Pro module allows you to customize all pre-built automations and to build new donor journeys from scratch.

  • Consulting, concept & realization
  • Custom donor journey automations
  • Individual email templates
  • Newsletter sendouts

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Optional Services

Advanced Analytics

You'd like to receive more advanced, individual tracking parameters and dashboards? We offer optional consulting and analytics services upon request.

  • Tailor-made dashboards
  • Google stack setup (GTM, Search Console, Ads, etc.)
  • Custom connectors & integrations
  • Performance marketing campaigns

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Optional Services

Websites

Build and operate your complete digital presences on Soulclick's content management system – Merging website and donation portal seamlessly.

  • Individual UX/UI design
  • Large plugin library for charities
  • Improved overall digital experience
  • Great usability for your team

FAQ

Further insights

Soulclick is operated under an SLA (Service Level Agreement). The SLA regulates response and support times by our customer success team and also incorporates license fees and operation (e.g. hosting, backups, etc.) of your software. Our support team speaks German, French, Italian and English.

Before your product launch, we'll advise you on the best-suited SLA package for your need. The minimum duration of the SLA is 1 year and will be automatically renewed for another years period without prior notice.

The best thing to do is send our customer success team a short message here and we'll schedule a call to discuss your needs. All Soulclick products can be combined with a number of upgrades, options and additional services - We'll be happy to take your specific needs into account and provide a tailor-made offer.

As Soulclick customer, you'll be supported by telephone, email or online ticketing system. Our customer success team is available during regular business hours from 9 am - 5 pm (MET). For your request, a support ticket is issued and efforts are billed on a monthly basis.
 

Outside business hours, we provide support on the basis of individual service level agreements.

Soulclick is a smart digital donation software and can be integrated in different ways. Depending upon your choice of product (e.g. widget, overlay or donation platform) and current technology landscape (e.g. CRM software, website, etc.) we'll work out an individual integration scheme and help you ensure amazing, seamless digital donor experiences. However, all products are self-service friendly and can be integrated by end users.

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