Soulclick Services
Our SaaS platform takes care of many things for you – Our SLAs include licenses, hosting, updates, backups and much more.
Service Level Agreements
CHF 225.– / month
Entry-level package for small and mid-sized charities with basic services.
Hosting
Upgrades & updates
Support via phone, email or ticketing
Response time 24h (Mo-Fr: 9 a.m. - 17 p.m.)
Resolution time 48h (as above)
Guaranteed availability 99.5%
Analytics support (+CHF 54.- / mt.)
Automation support (+CHF 54.- / mt.)
High-priority support
Downtime alert
Payment gateway support
Passive monitoring
CHF 440.– / month
Service package with personal support for medium-sized charities.
Hosting
Upgrades & updates
Support via phone, email or ticketing
Response time 8h (Mo-Fr: 9 a.m. - 17 p.m.)
Resolution time 24h (as above)
Guaranteed availability 99.7%
Analytics support (+CHF 54.- / mt.)
Automation support (+CHF 54.- / mt.)
High-priority support
Downtime alert
Payment gateway support
Passive monitoring
60 min. support / mt.
CHF 720.– / month
Full-Service package with enhanced support for large donation volumes.
Hosting
Upgrades & updates
Support via phone, email or ticketing
Response time 4h (Mo-Fr: 9 a.m. - 17 p.m.)
Resolution time 8h (as above)
Guaranteed availability 99.9%
Analytics support (+CHF 54.- / mt.)
Automation support (+CHF 54.- / mt.)
High-priority support
Downtime alert
Payment gateway support
Passive monitoring
90 min. support / mt.
Extended support of integrations
CHF 285.– / month
Entry-level package for small and mid-sized charities with basic services.
Hosting
Upgrades & updates
Support via phone, email or ticketing
Response time 24h (Mo-Fr: 9 a.m. - 17 p.m.)
Resolution time 48h (as above)
Guaranteed availability 99.5%
Analytics support (+CHF 54.- / mt.)
Automation support (+CHF 54.- / mt.)
High-priority support
Downtime alert
Payment gateway support
Passive monitoring
CHF 520.– / month
Service package with personal support for medium-sized charities.
Hosting
Upgrades & updates
Support via phone, email or ticketing
Response time 8h (Mo-Fr: 9 a.m. - 17 p.m.)
Resolution time 24h (as above)
Guaranteed availability 99.7%
Analytics support (+CHF 54.- / mt.)
Automation support (+CHF 54.- / mt.)
High-priority support
Downtime alert
Payment gateway support
Passive monitoring
60 min. support / mt.
CHF 870.– / month
Full-Service package with enhanced support for large donation volumes.
Hosting
Upgrades & updates
Support via phone, email or ticketing
Response time 4h (Mo-Fr: 9 a.m. - 17 p.m.)
Resolution time 8h (as above)
Guaranteed availability 99.9%
Analytics support (+CHF 54.- / mt.)
Automation support (+CHF 54.- / mt.)
High-priority support
Downtime alert
Payment gateway support
Passive monitoring
90 min. support / mt.
Extended support of integrations
CHF 375.– / month
Entry-level package for small and mid-sized charities with basic services.
Hosting
Upgrades & updates
Support via phone, email or ticketing
Response time 24h (Mo-Fr: 9 a.m. - 17 p.m.)
Resolution time 48h (as above)
Guaranteed availability 99.5%
Analytics support (+CHF 54.- / mt.)
Automation support (+CHF 54.- / mt.)
High-priority support
Downtime alert
Payment gateway support
Passive monitoring
CHF 620.– / month
Service package with personal support for medium-sized charities.
Hosting
Upgrades & updates
Support via phone, email or ticketing
Response time 8h (Mo-Fr: 9 a.m. - 17 p.m.)
Resolution time 24h (as above)
Guaranteed availability 99.7%
Analytics support (+CHF 54.- / mt.)
Automation support (+CHF 54.- / mt.)
High-priority support
Downtime alert
Payment gateway support
Passive monitoring
60 min. support / mt.
CHF 1'075.– / month
Full-Service package with enhanced support for large donation volumes.
Hosting
Upgrades & updates
Support via phone, email or ticketing
Response time 4h (Mo-Fr: 9 a.m. - 17 p.m.)
Resolution time 8h (as above)
Guaranteed availability 99.9%
Analytics support (+CHF 54.- / mt.)
Automation support (+CHF 54.- / mt.)
High-priority support
Downtime alert
Payment gateway support
Passive monitoring
90 min. support / mt.
Extended support of integrations
You've got additional wishes in terms of support, counselling or trainings which aren't included in our standard SLAs? Please contact us for a tailor-made offer!
Book a call
Optionale Services
Soulclick's Automation Pro module allows you to customize all pre-built automations and to build new donor journeys from scratch.
Optional Services
You'd like to receive more advanced, individual tracking parameters and dashboards? We offer optional consulting and analytics services upon request.
Optional Services
Build and operate your complete digital presences on Soulclick's content management system – Merging website and donation portal seamlessly.
You've got questions about analytics, marketing automation, or digital campaigns? We're happy to help. Ready to launch your fundraising to new heights?
Contact usFAQ
Soulclick is operated under an SLA (Service Level Agreement). The SLA regulates response and support times by our customer success team and also incorporates license fees and operation (e.g. hosting, backups, etc.)Â of your software. Our support team speaks German, French, Italian and English.
Before your product launch, we'll advise you on the best-suited SLA package for your need. The minimum duration of the SLA is 1 year and will be automatically renewed for another years period without prior notice.
The best thing to do is send our customer success team a short message here and we'll schedule a call to discuss your needs. All Soulclick products can be combined with a number of upgrades, options and additional services - We'll be happy to take your specific needs into account and provide a tailor-made offer.
As Soulclick customer, you'll be supported by telephone, email or online ticketing system. Our customer success team is available during regular business hours from 9 am - 5 pm (MET). For your request, a support ticket is issued and efforts are billed on a monthly basis.
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Outside business hours, we provide support on the basis of individual service level agreements.
Soulclick is a smart digital donation software and can be integrated in different ways. Depending upon your choice of product (e.g. widget, overlay or donation platform) and current technology landscape (e.g. CRM software, website, etc.)Â we'll work out an individual integration scheme and help you ensure amazing, seamless digital donor experiences. However, all products are self-service friendly and can be integrated by end users.