Service Level Agreements
Find the right service package
that suits you!
Basic
225 CHF / month
- Hosting
- Upgrades & Updates
- Support channel (email)
- Response time
24h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Resolution time
48h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Guaranteed availability
99.5% - Optional Services
- Google Analytics support
(+CHF 54.- / mt.) - Marketing Automation support (+CHF 54.- / mt.)
- Included Extras
- High-priority support
- Downtime alert
- Payment gateway support
- Passive monitoring
Medium
440 CHF / month
- Hosting
- Upgrades & Updates
- Support channel (email & phone)
- Response time
8h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Resolution time
24h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Guaranteed availability
99.7% - Optional Services
- Google Analytics support
(+CHF 54.- / mt.) - Marketing Automation support (+CHF 54.- / mt.)
- Included Extras
- High-priority support
- Downtime alert
- Payment gateway support
- Passive monitoring
- 60 min. support / mt.
Pro
720 CHF / month
- Premium Hosting
- Upgrades & Updates
- Support channel (email & phone)
- Response time
4h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Resolution time
8h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Guaranteed availability
99.9% - Optional Services
- Google Analytics support
(+CHF 54.- / mt.) - Marketing Automation support (+CHF 54.- / mt.)
- Included Extras
- High-priority support
- Downtime alert
- Payment gateway support
- Passive monitoring
- 90 min. support / mt.
- Extended support of
integrations
Basic
285 CHF / month
- Hosting
- Upgrades & Updates
- Support channel (email)
- Response time
24h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Resolution time
48h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Guaranteed availability
99.5% - Optional Services
- Google Analytics support
(+CHF 64.- / mt.) - Marketing Automation support (+CHF 64.- / mt.)
- Included Extras
- High-priority support
- Downtime alert
- Payment gateway support
- Passive monitoring
Medium
520 CHF / month
- Hosting
- Upgrades & Updates
- Support channel (email & phone)
- Response time
8h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Resolution time
24h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Guaranteed availability
99.7% - Optional Services
- Google Analytics support
(+CHF 64.- / mt.) - Marketing Automation support (+CHF 64.- / mt.)
- Included Extras
- High-priority support
- Downtime alert
- Payment gateway support
- Passive monitoring
- 60 min. support / mt.
Pro
870 CHF / month
- Premium Hosting
- Upgrades & Updates
- Support channel (email & phone)
- Response time
4h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Resolution time
8h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Guaranteed availability
99.9% - Optional Services
- Google Analytics support
(+CHF 64.- / mt.) - Marketing Automation support (+CHF 64.- / mt.)
- Included Extras
- High-priority support
- Downtime alert
- Payment gateway support
- Passive monitoring
- 90 min. support / mt.
- Extended support of
integrations
Basic
375 CHF / month
- Hosting
- Upgrades & Updates
- Support channel (email)
- Response time
24h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Resolution time
48h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Guaranteed availability
99.5% - Optional Services
- Google Analytics support
(+CHF 84.- / mt.) - Marketing Automation support (+CHF 84.- / mt.)
- Included Extras
- High-priority support
- Downtime alert
- Payment gateway support
- Passive monitoring
Medium
620 CHF / month
- Hosting
- Upgrades & Updates
- Support channel (email & phone)
- Response time
8h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Resolution time
24h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Guaranteed availability
99.7% - Optional Services
- Google Analytics support
(+CHF 84.- / mt.) - Marketing Automation support (+CHF 84.- / mt.)
- Included Extras
- High-priority support
- Downtime alert
- Payment gateway support
- Passive monitoring
- 60 min. support / mt.
Pro
1'075 CHF / month
- Premium Hosting
- Upgrades & Updates
- Support channel (email & phone)
- Response time
4h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Resolution time
8h (Mo - Fr: 9 a.m. - 17 p.m. MET) - Guaranteed availability
99.9% - Optional Services
- Google Analytics support
(+CHF 84.- / mt.) - Marketing Automation support (+CHF 84.- / mt.)
- Included Extras
- High-priority support
- Downtime alert
- Payment gateway support
- Passive monitoring
- 90 min. support / mt.
- Extended support of
integrations
Individual SLA
You have additional wishes that aren't covered by our SLA packages? Feel free to book a call and we'll be happy to tailor our solution to your needs!
Book a Call
Advanced Analytics
You would wish to get advanced analytics services? By default we connect Soulclick to your Google stack. On top of that, you can optionally choose:
Marketing Automation
In addition to our products' standard automations, we offer the following optional automated Donor Journeys:
Login Area
Upgrade Soulclick with a customized login area for your donors:
Learn more about our
SaaS platform services
Book a Call
FAQ
Insights on our Services
After installation we offer different SLA (service level agreements). Our Soulclick SLAs cover hosting, updates and support availability of your software plattform.We offer support in German and English.
The conditions can be tailored to the needs of your organization and the current team situation. Your project manager will advise you on the SLA options before the installation is completed. The SLA term is one year and can be terminated with 3-months prior notice.
In need of custom automations, analytics support or any other issue?
Please feel free to send an email to our customer success team on support@soulclick.ch and we will be glad to offer counselling. All Soulclick products can be combined with first class optional services.
All Soulclick customers can choose to receive support by phone or in writing (ticketing), with different response times depending on your service level agreeement. A support ticket will be opened for your request and expenses will be billed on a monthly basis.
Our customer care team is available during business hours from 9 am - 5 pm (MET). Outside business hours, we provide support and service according to your individual service level agreement.
Soulclick is a digital donation solution that can be either integrated as an I-Frame or as a sub-domain on your website. We will be glad to support you and discuss the pros and cons of both options to find the right solution for you.
As an option we offer to build your complete website on the Soulclick platform. In these cases the custom web application will be built on the Django framework and integrated in your Soulclick CMS environment.